LEXSON AI TERMS AND CONDITIONS

Effective Date: February 3, 2026

Last Updated: April 26, 2026

Welcome to Lexson AI Inc. ("Lexson AI," "we," "us," "our"). These Terms of Service (the "Terms") govern your access to and use of our websites, products, software, voice and SMS AI agents, CRM configurations, automations, and related services (collectively, the "Services"), as well as any content, tools, or functionality we provide.

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1 WHO THESE TERMS APPLY TO

These Terms apply to:

• business customers ("Clients") who purchase or use our Services for their organization;
• authorized users of a Client account, including employees, contractors, and agents ("Authorized Users"); and
• site visitors to lexson.ai pages that link to these Terms.

If you are using the Services on behalf of a company, you represent that you have authority to bind that company, and "you" refers to the company.

2 RELATIONSHIP TO OTHER AGREEMENTS

If you have signed a separate written services agreement, order form, statement of work, or master services agreement with Lexson AI (a "Client Agreement"):

• the Client Agreement governs pricing, service scope, and commercial terms; and
• if there is a conflict between the Client Agreement and these Terms, the Client Agreement controls for that conflict.

These Terms still apply to general website use and baseline platform rules (including acceptable use), unless the Client Agreement explicitly overrides them.

3 PRIVACY POLICY

Our Privacy Policy explains how we collect, use, share, and protect information. By using the Services, you acknowledge and agree that your information will be handled as described in our Privacy Policy.

4 DEFINITIONS

"Client Data" means data a Client or its end users, leads, or customers provide or make available through the Services, including contact information, CRM fields, tags, workflow states, and appointment data.

"Conversation Data" means call audio (where enabled), call transcripts, voicemail, SMS content, interaction metadata, and opt-out signals.

"User Content" means any content you submit to the Services, including scripts, prompts, templates, training materials, lead lists, branding, and messages.

"Subprocessors" means third parties we use to deliver the Services, including hosting, CRM, messaging and telephony providers, analytics, and billing.

5 OUR ROLE

Lexson AI provides tools and operational support that help Clients communicate with their leads and customers. Clients control their campaigns and decide the audience, timing, purpose, and approvals.

We are not the seller of any Client's goods or services, and we do not independently decide which consumers to contact, when, or with what offers. Clients are responsible for their business practices, compliance, and the data they use.

6 ELIGIBILITY AND ACCOUNT SECURITY

You must be legally able to form a binding contract to use the Services.

You agree to:

• provide accurate account information;
• keep credentials secure;
• ensure Authorized Users follow these Terms;
• notify us promptly of unauthorized access.

You are responsible for all activity on your account, including actions taken by Authorized Users.

7 THE SERVICES

We may provide:

• AI voice agents and SMS AI agents;
• CRM setup, configuration, and automations;
• workflow routing, scheduling integrations, analytics, and reporting;
• operational support and optimization.

We may update, change, or discontinue features to improve performance, security, or compliance. We will try to avoid disruptions and, where reasonable, provide notice.

8 MESSAGING, TELEMARKETING, ROBOCALLS, AND COMPLIANCE (UNITED STATES AND

CANADA)

8.1 Client responsibility for consent and compliance.

If you use the Services to call, text, or otherwise contact individuals, you are solely responsible for complying with all applicable laws, regulations, and carrier and industry rules, including, as applicable:

• United States: the TCPA, the FTC Telemarketing Sales Rule, state "mini-TCPA" laws and telemarketing laws, and related rules for consent, disclosures, opt-outs, calling times, and do-not-call requirements.
• Canada: CASL, DNCL and CRTC telemarketing rules, and applicable privacy laws.

You represent and warrant that you have obtained and will maintain all required consents and permissions for your outreach, including any heightened consent requirements for automated, prerecorded, or artificial-voice communications and for marketing texts or calls.

8.2 Do-not-contact, opt-outs, and suppression lists.

You are responsible for:

• maintaining internal do-not-contact lists;
• honoring opt-outs promptly and correctly;
• ensuring suppression lists are accurate and applied across channels.

We may provide tooling to support opt-out keywords and suppression logic, but you remain responsible for correct configuration and legal sufficiency.

8.3 Content, disclosures, and calling practices.

You are responsible for:

• the content of messages, scripts, and prompts, the accuracy of representations, and any required disclosures;
• respecting permissible contact windows and identification rules;
• ensuring outreach is not misleading, deceptive, abusive, or unlawful.

8.4 Carrier and ecosystem requirements (A2P 10DLC, toll-free verification).

Messaging and calling services are subject to carrier policies and ecosystem rules, including registration and verification programs such as A2P 10DLC and toll-free verification. You agree to comply with those rules and acknowledge that carriers may block, filter, or suspend traffic even when you believe it is compliant.

8.5 No legal advice; no reliance.

We may share best-practice configuration options (such as opt-out keywords or suppression settings), but we do not provide legal advice. You are responsible for obtaining legal counsel to evaluate your specific compliance obligations. You acknowledge and agree that you are not relying on Lexson AI for compliance determinations regarding your campaigns.

9 PHONE NUMBERS, SENDER IDS, AND BRAND REGISTRATION AUTHORIZATION

9.1 Administrative assistance as agent.

If requested, we may help you procure, configure, port, or administer phone numbers and messaging services through third-party platforms, including CRM messaging providers and communications providers such as Twilio. When we do so, we act only as your authorized agent for administrative convenience.

9.2 Authorization to use business details for registration.

You authorize Lexson AI to use your business information (legal name and DBA, address, website, EIN or BN if provided, industry, and related details) to submit registrations and verifications required by carriers and platforms, including A2P 10DLC and toll-free verification. You represent that all information provided is accurate and complete.

9.3 Responsibility for registration outcomes.

You acknowledge that approvals, reputation, throughput, and deliverability are determined by carriers and ecosystem partners. You are responsible for any consequences arising from inaccurate information, prohibited content, or policy violations, including fees, blocking, suspension, or enforcement actions.

10 ACCEPTABLE USE

You agree not to use the Services to:

• violate any law, regulation, or carrier policy, including telemarketing and texting rules;
• contact individuals without required consent or permission;
• send spam or high-risk traffic designed to evade carrier detection;
• engage in harassment, threats, hate, discrimination, or abusive conduct;
• impersonate others, misrepresent identity, or run deceptive campaigns;
• circumvent opt-outs, do-not-contact lists, or suppression logic;
• transmit malware, exploit vulnerabilities, scrape unlawfully, or interfere with systems;
• collect or process sensitive personal data without an appropriate legal basis and safeguards.

We may suspend or terminate access for suspected violations.

11 MONITORING, ABUSE PREVENTION, AND ENFORCEMENT

To protect the platform, carriers, Clients, and the public, you agree that Lexson AI may:

• monitor usage patterns, metadata, and logs for security and abuse detection;
• review content where reasonably necessary to investigate abuse, legal violations, or carrier-policy issues;
• require attestations or documentation related to consent, lead sourcing, and campaign practices;
• suspend, throttle, restrict, or terminate Services to prevent harm, legal exposure, or deliverability degradation;
• cooperate with carriers, messaging aggregators, compliance partners, and lawful authorities to investigate spam, fraud, or abuse.

We will exercise these rights in a commercially reasonable manner consistent with our Privacy Policy and applicable law.

12 CLIENT DATA, USER CONTENT, AND OWNERSHIP

12.1 Client Data.

As between you and Lexson AI, you own your Client Data. You grant Lexson AI a limited license to host, process, transmit, and display Client Data only as needed to provide the Services, maintain security, prevent abuse, comply with law, and enforce these Terms.

12.2 User Content.

You retain ownership of User Content you provide. You grant Lexson AI a license to use it solely to provide and improve the Services, support you, and maintain platform integrity.

12.3 Feedback.

If you provide suggestions or feedback, you grant Lexson AI the right to use it without restriction or obligation, including to improve the Services.

12.4 Data processing addendum.

For Clients with regulatory requirements that necessitate a separate Data Processing Addendum (including under GDPR or applicable U.S. state privacy laws), Lexson AI will, on reasonable request, enter into a mutually agreed Data Processing Addendum that supplements these Terms.

13 CONFIDENTIALITY

Each party may receive non-public information from the other ("Confidential Information"). The receiving party will:

• use Confidential Information only to perform under these Terms and any Client Agreement;
• protect Confidential Information with reasonable care; and
• not disclose Confidential Information except to personnel or subprocessors who need it and are bound by confidentiality obligations.

Confidentiality obligations do not apply to information that is public, independently developed, rightfully received from a third party, or required to be disclosed by law (in which case the disclosing party will provide notice when legally permitted).

14 PAYMENT, BILLING, AND CHARGEBACKS

If you purchase Services, you agree to pay all fees and applicable taxes as described in your Client Agreement or order form. Subscription terms, renewal, and termination notice periods are set out in the applicable Client Agreement or order form.

If you initiate a chargeback that is not based on unauthorized use of your payment method, it may be considered a material breach, and we may suspend Services while we investigate. You agree to cooperate in resolving billing disputes in good faith.

15 SERVICE AVAILABILITY; THIRD-PARTY DEPENDENCIES

We work to keep the Services reliable, but the Services depend on third-party networks and providers, including carriers, CRM platforms, hosting providers, and APIs.

You acknowledge that:

• deliverability, call completion, and message throughput can be impacted by carriers, filtering, outages, reputation scoring, and policy enforcement;
• we do not guarantee delivery rates, answer rates, conversion rates, or carrier acceptance;
• outages or changes by third parties may affect performance.

16 WARRANTIES DISCLAIMER

To the maximum extent permitted by law, the Services are provided "as is" and "as available." Lexson AI disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted or error-free, or that outcomes will meet your expectations.

17 LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• Lexson AI will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of data, or business interruption, even if advised of the possibility of such damages.
• Lexson AI's total aggregate liability arising out of or related to the Services or these Terms will not exceed the amount you paid to Lexson AI for the Services in the three (3) months immediately preceding the event giving rise to the claim, or five hundred Canadian dollars (CAD $500) if you have not paid any amount.

If applicable law does not permit certain limitations, the limitations apply to the fullest extent permitted.

18 INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Lexson AI and its officers, directors, employees, contractors, agents, and affiliates from and against any claims, demands, actions, investigations, penalties, fines, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• your Client Data, lead sources, consent posture, opt-out handling, or do-not-contact compliance;
• your products, services, offers, representations, scripts, prompts, and campaign approvals;
• any alleged or actual violation of telemarketing, texting, calling, privacy, marketing, or carrier rules (including the TCPA, the FTC Telemarketing Sales Rule, and state laws, and CASL, DNCL, and CRTC rules, as applicable);
• your use of phone numbers, sender IDs, A2P 10DLC registrations, and carrier programs;
• your misuse of the Services or violation of these Terms.

We will notify you of any indemnified claim where legally permissible. You may not settle any claim in a way that imposes obligations or liability on Lexson AI without our prior written consent, which will not be unreasonably withheld.

19 SUSPENSION AND TERMINATION

We may suspend or terminate Services:

• if required by law or carrier policy;
• for suspected fraud, abuse, unlawful behavior, or violations of these Terms;
• to protect platform integrity or prevent harm;
• for non-payment, where applicable.

You may stop using the Services at any time. Termination does not relieve you of obligations accrued before termination, including payment obligations and indemnity.

20 DISPUTE RESOLUTION; GOVERNING LAW

20.1 Governing law.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of- laws rules.

20.2 Mandatory mediation first.

Before filing a lawsuit, the parties agree to attempt to resolve any dispute through good-faith mediation in Ontario, Canada, or by mutually agreed online mediation.

If the parties cannot agree on a mediator, either party may request that a mediator be appointed by a court of competent jurisdiction in Ontario, Canada, or through a mutually agreed online mediation provider's appointment process.

The parties will share mediation fees equally, and each party will pay its own legal fees and costs for mediation. Mediation should be completed within four (4) months of a mediation notice.

20.3 Litigation venue.

If a dispute is not resolved through mediation, the parties agree to the exclusive jurisdiction of courts located in Ontario, Canada, and waive objections to venue and personal jurisdiction.

20.4 Time limit to bring claims.

To the fullest extent permitted by law, any claim must be brought within one (1) year after the claim arises, or it is barred.

21 EXPORT CONTROL AND SANCTIONS

You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive sanctions administered by Canada, the United States, the United Kingdom, the European Union, or the United Nations, and that you are not on any restricted-party or denied-party list maintained by those authorities. You agree not to use the Services in violation of any applicable export-control or sanctions laws.

22 CHANGES TO THESE TERMS

We may update these Terms from time to time. The "Last Updated" date will reflect the most recent changes. If changes are material, we will take reasonable steps to provide notice, including by posting on our Site. Continued use of the Services after updates means you accept the updated Terms.

23 MISCELLANEOUS

• Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or asset sale.
• Force majeure: Neither party is liable for delays beyond reasonable control, including carrier outages, cloud outages, and acts of God.
• Severability: If a provision is unenforceable, the remainder remains in effect.
• No waiver: Failure to enforce a provision is not a waiver.
• Entire agreement: These Terms, together with any Client Agreement and the Privacy Policy, constitute the entire agreement between you and Lexson AI regarding the Services and supersede prior or contemporaneous understandings on the same subject.
• Notices: Notices must be sent to legal@lexson.ai (and any additional notice addresses in your Client Agreement).

24 CONTACT US

Lexson AI Inc. 520 Sixth Street Gravenhurst, Ontario, Canada P1P 1M2

General inquiries: info@lexson.ai Legal and contract notices: legal@lexson.ai

EXHIBIT A. MESSAGING AND TELEPHONY ACCEPTABLE USE POLICY

You agree that you will not use the Services for unlawful calling, texting, or telemarketing. You must obtain and maintain required consents and honor opt-outs and do-not-contact rules. You must not mislead recipients, evade carrier controls, or attempt to bypass filtering or registration requirements. Lexson AI may monitor, suspend, or terminate Services to prevent harm, comply with law, or maintain carrier ecosystem integrity.